How to raise a concern
If you have a question, issue with a booking, cancellation or payment, please contact the Nagar Travel support team. Explain the issue and provide your booking reference, dates and contact details so we can investigate.
Contact and escalation
Call or WhatsApp +91-9257935010. You may request that an unresolved complaint be escalated for review. We aim to acknowledge concerns promptly and work toward a fair response, taking account of any third-party travel providers involved.
Payment complaints
If an authorised payment facility is activated and a payment fails or is debited without confirmation, share only the payment reference and date; never share card PINs, OTPs or full card numbers. You may also follow the payment provider or bank's dispute process.
Escalation support
If your concern remains unresolved, request escalation through the phone or WhatsApp channel listed above. A designated officer's details will be displayed here when that role is assigned for payment-related grievances.
Talk to our Jaipur travel team for booking, cancellation and travel enquiries.
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